Pull real-time communication events from Twilio into Databar to get a complete view of customer interactions across SMS, voice, WhatsApp, and email. Send contacts into Twilio for automations.
Key benefits and capabilities
- Real-time activity sync - capture messages, calls, delivery events, and status updates as they happen to keep records accurate.
- Contact enrichment - attach communication history to leads and accounts so reps have context before outreach.
- Smarter routing and automation - use engagement signals to route high-value prospects and trigger workflows in your CRM and automation tools.
- Cross-channel timeline - combine SMS, voice, WhatsApp, and email activity into a single customer timeline in Databar.
- Delivery and engagement insights - track delivery rates, missed calls, and message responses to measure campaign performance.
Common use cases
- Route inbound leads based on recent SMS or call activity.
- Trigger follow-ups after missed calls or undelivered messages.
- Enrich CRM records with message content, timestamps, and delivery status.
- Measure engagement across channels to refine outreach and campaigns.
Ideal for sales, customer success, and operations teams that need timely communication data to prioritize outreach and resolve issues faster.