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Freshdesk
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Freshdesk

Import Freshdesk tickets, contacts, conversations, agent activity and ticket metrics for centralized reporting on response time, backlog, SLA breaches and customer interactions.

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Overview

Sync Freshdesk helpdesk data into Databar using the Freshdesk API. See ticket history, contact details, and conversation context alongside your CRM and enrichment data so you can act faster and keep customer context in one place.

Key benefits

  • Centralize customer support context - view tickets, contacts, and conversation threads next to CRM and enrichment data.
  • Improve handoffs and response - surface recent issues, priorities, and agent notes before outreach.
  • Power reporting and analytics - build dashboards on ticket volume, time to resolution, status distribution, and recurring issues.
  • Automate actions - trigger lead scoring, routing, alerts, or follow-ups based on ticket status, priority, or tags.

Common use cases

  • Sync support tickets and contact history into your CRM to enrich account and lead records.
  • Prioritize accounts by support activity to focus outreach and upsell opportunities.
  • Create SLA and operational reports to monitor team performance and reduce resolution time.
  • Trigger downstream automations when tickets change status, priority, or tags.

Setup notes: requires a Freshdesk API key or token. Syncs tickets, contacts, agents, conversations, tags, priorities, and status.

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All connectors that are currently available from Databar web scrapers.
Always-fresh data gathered in real-time
Data is gathered in real-time when you submit your request so results are always fresh and reliable.
GDPR Compliant
This tool only provides publicly available data on the internet. Both US and European law permits such data to be used for commercial purposes.
Millions of successful requests
Join thousands of happy customers who have scaled with our real-time data collection tools.
Data is gathered in real-time
All data is fresh and gathered in real-time so every lead list you download is up-to-date and valid.
No technical skills required
Databar is built for non-technical users and eliminates the need for a developer.
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