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Freshdesk

Freshdesk

Import Freshdesk tickets, contacts, conversations, agent activity and ticket metrics for centralized reporting on response time, backlog, SLA breaches and customer interactions.

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Overview

Sync Freshdesk helpdesk data into Databar using the Freshdesk API. See ticket history, contact details, and conversation context alongside your CRM and enrichment data so you can act faster and keep customer context in one place.

Key benefits

Centralize customer support context - view tickets, contacts, and conversation threads next to CRM and enrichment data.
Improve handoffs and response - surface recent issues, priorities, and agent notes before outreach.
Power reporting and analytics - build dashboards on ticket volume, time to resolution, status distribution, and recurring issues.
Automate actions - trigger lead scoring, routing, alerts, or follow-ups based on ticket status, priority, or tags.

Common use cases

Sync support tickets and contact history into your CRM to enrich account and lead records.
Prioritize accounts by support activity to focus outreach and upsell opportunities.
Create SLA and operational reports to monitor team performance and reduce resolution time.
Trigger downstream automations when tickets change status, priority, or tags.

Setup notes: requires a Freshdesk API key or token. Syncs tickets, contacts, agents, conversations, tags, priorities, and status.

Enrichments (25)

Web search

Run a web search for each row and pull back the top ranked results.

Find phone by LinkedIn link

Find phone numbers for any professional by providing their LinkedIn profile URL.

Get work email by social link

Find verified work email addresses by providing a LinkedIn profile URL.

Get email by social link

Find the work email of any person by providing their LinkedIn profile URL.

Find phone number

Find direct dial phone numbers for each contact from their email address or LinkedIn URL.

Find profile from email

Reverse-lookup any email to get the person's LinkedIn URL, name, job title, and company.

Find email by name and company

Find a professional email for each contact using their first name, last name, and company website.

Validate email

Check if any email in your list is deliverable, disposable, free, or a catch-all before you send.

Enrich person info by social link

Enrich any LinkedIn profile by URL. Returns contact details, job info, location, follower count, and work experience.

Enrich company data by link

Enrich any company using their LinkedIn URL. Returns firmographic data including industry, size, location, and description.

Get all Attio lists for a record

Returns every list a given Attio record belongs to. Useful for "is this person on our ABM target list?" segmentation enrichments.

List entries in an Attio list

Pull every entry from a chosen Attio list (e.g. ICP accounts, warm leads). Returns the parent record reference so you can chain a lookup.

Query Attio records with filter

Pull Attio records of any object with an optional filter expression. Returns the full record including all your custom attributes.

Look up Attio record by ID

Fetch the full Attio record for a given record ID, with every attribute including your custom fields. Works for people, companies, deals, or any custom object.

Search records in Attio

Find Attio records that match an email, domain, name, phone, or social handle. Searches across people, companies, deals, or any custom object you pick.

Get contact info by company and name or social link

This endpoint to find the contact information of any B2B person.

Run actors from Apify

Run an Apify actor synchronously and return its output.

Get PhantomBuster agent result

Fetch the output from a PhantomBuster agent run using its container ID.

Launch PhantomBuster agent

Trigger a PhantomBuster agent from your Databar table and pass in dynamic input data.

Find calendar events with Google Calendar

Look up all calendar events that include a specific attendee by their email address.

Get Gmail thread details

Get the full details of a Gmail thread - subject, sender, recipients, date, and message body.

Search Gmail threads by contact

Search your Gmail for all conversation threads with a specific contact or matching a search query.

Look up Cal.com team bookings by attendee

Look up all Cal.com team bookings for a specific attendee email address.

Look up Cal.com bookings by attendee

Look up all Cal.com bookings for a specific attendee email address.

Scrape page (all formats)

Scrape any webpage and return the full response - markdown, HTML, links, screenshot, and AI summary in one go.

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Emailable

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