Sync Freshdesk helpdesk data into Databar using the Freshdesk API. See ticket history, contact details, and conversation context alongside your CRM and enrichment data so you can act faster and keep customer context in one place.
Key benefits
- Centralize customer support context - view tickets, contacts, and conversation threads next to CRM and enrichment data.
- Improve handoffs and response - surface recent issues, priorities, and agent notes before outreach.
- Power reporting and analytics - build dashboards on ticket volume, time to resolution, status distribution, and recurring issues.
- Automate actions - trigger lead scoring, routing, alerts, or follow-ups based on ticket status, priority, or tags.
Common use cases
- Sync support tickets and contact history into your CRM to enrich account and lead records.
- Prioritize accounts by support activity to focus outreach and upsell opportunities.
- Create SLA and operational reports to monitor team performance and reduce resolution time.
- Trigger downstream automations when tickets change status, priority, or tags.
Setup notes: requires a Freshdesk API key or token. Syncs tickets, contacts, agents, conversations, tags, priorities, and status.