Sync Zendesk support data into Databar to centralize tickets, users, and conversation history alongside your CRM and analytics. Combine support signals with contact records, reports, and automations so customer experience data drives action across your organization.
Key benefits
- Unified customer view - Sync tickets, requester profiles, tags, attachments, and conversation threads to enrich contacts and accounts in one place.
- Faster triage and routing - Use ticket priority, tags, and custom fields to prioritize issues, route high-value customers, and automate handoffs.
- Better reporting - Combine support metrics like response time, resolution time, and CSAT with sales and marketing data to measure experience impact on revenue.
- Automations - Trigger alerts, tasks, scoring updates, or campaigns based on ticket status, SLA breaches, or custom fields.
Common use cases
- Enrich CRM contacts with recent support interactions for more informed outreach.
- Build dashboards tracking response time, resolution rates, and customer satisfaction.
- Automate follow-up tasks when issues are resolved or SLAs are breached.
- Feed support signals into lead and account scoring, segmentation, and routing rules.
Within Databar you can map Zendesk fields to downstream tools, create segments for account-based outreach, and keep analytics, playbooks, and reports up to date with ongoing syncs—no manual exports required.